FAQ - Online Shopping
Made-to-order versus made-to-measure, what is the difference?
A made-to-order dress that will be tailored just for you using our standard size chart. Bridal gown sizes are not like typical streetwear sizes. Bridal gown sizes run small. Always check the size you need with our size chart before purchasing and don't be surprised if your bridal size is larger than your regular clothing.
A made-to-measure dress is custom-tailored to your specific measurements. This may be a good option for you if your measurements are not standard or if you would like to reduce the number of alterations. This option requires a larger number of body measurements, but they result in a better dress fit. To purchase, please choose the “Custom size” selection in the size field on the desired dress page while purchasing, and add all your measurements in the appropriate fields.
When do I need to place my order once I decided on a Ms. Bliss gown?
The dress you selected will be created especially for you with a production time of 8-10 weeks. The total estimated time to receive the dress can take up to 4 months from the time of purchase. This is sufficient time for an order to be made and shipped without risking delays.
I need an urgent delivery, can I still order?
Yes it is possible to rush orders. For expedited orders, email us at firstname.lastname@example.org Please note that expedited orders must be arranged before purchasing. Extra charges will apply.
How do I order a Ms. Bliss dress?
You can order any dress available in our catalog. We tried to make our site as informational as possible. Virtual appointments can be booked for any questions.
What happens after I order a dress?
As soon as you order the dress, we will confirm all the required details with you, including dates, sizing and customizations as applicable. The dress will be hand sewn in our European facility. Your dress will be thoroughly inspected to make sure it is ready for delivery. You will be contacted throughout all the milestones of the creation and delivery process.
How do I work out my size?
If you are purchasing a Made-to-Order gown, you should choose the dress size that best fits you based on our size chart. The size chart can be found on every product page. If any of your measurements is on the borderline between two sizes, we recommend to pick the larger size. We recommend that you get someone to assist you and use a soft, flexible measuring tape. Keep the tape slightly loose while measuring. Wear an unpadded bra and stand straight with feet together.
- BUST - measure your entire chest around the fullest part of the bust across the nipple.
- WAIST - measure around the smallest part of your waist (usually around 1" /or 2-3 cm/ above belly button).
- HIPS - measure around the widest part of your hips.
The Made-to-Measure option requires a larger number of body measurements, but they result in a better dress fit. We recommend that you get someone to assist you and use a soft, flexible measuring tape. Please follow the link to find our Measurements Instructions. To purchase, please choose the “Custom size” selection in the size field on the desired dress page while purchasing, and add all your measurements in the appropriate fields.
Can I customize or alter any of your designs?
We can customize any dress to your taste and need. We can use any of our dresses as a base and make additional changes - like make it less puffy, more sparkly, remove sleeves or add an extra layer to make a sheer bodice thicker. Please note that custom changes must be discussed and agreed upon before you order, as these need to fit the chosen design and may affect the price. There are plenty of possibilities to create matching items for your dress such as a belt, custom veil or accessories made out of the same materials as your dress. Feel free to share your vision and we'll make it come true!
What if I lose or gain weight?
Change in weight before the wedding is a concern for every bride. Ideally, you would remain at the same weight to avoid sizing changes. However, it is possible to have the dress altered by a professional seamstress if you would like it to be a little more fitted.
Will my dress be ideal?
Your dress will be created with the outmost care, and then inspected for any blemishes and flaws. If there are any manufacturing issues, we will ensure that they are repaired.